Training and Coaching

A pivotal factor when it comes to technical excellence and success with the customer is the personal contact with the customer. Success with the customer - in customer acquisition or project management - is based on an effective conversational style, more precisely on successfully handling the interpersonal level.

If you are able to build up quickly a trusting and sustainable relationship with your customer, chances are higher that you will be favoured with an order even if your offer - from a technical point of view - does not differ from your competitors'. If there should be conflicts or delays within a project, a trusting customer relationship gives you a second chance or "breathing room".

The implementation of the interpersonal level has also a high priority for executives - in contact with their staff as well as amongst peers working on common projects.

The conversational style in contact with customers, staff and peers is based on the manner and attitude of the individual. Manner forms behaviour.

Together with your staff we reflect on their conversational style, find out what is the attitude behind it, identify new goals and present a goal-oriented set of operational skills.

Our training measures are first and foremost about know-how. In small groups of eight participants at most, we work on practical examples of your staff, analyse them within the group and present action alternatives.

Coaching is an individual offer to team members and executives. It begins with the definition of goals and the way towards them will be accompanied by us for a longer period of time. Individual discussions and on-site monitoring alternate, so we become a sparring partner and interested advocates.